Terms and Conditions


By using this website you acknowledge that you have read and understood, and agree to be bound by these terms and conditions which form a legally binding contract between you and Sonic HealthPlus Pty Ltd ACN 100 261 265 (trading as Travelvax) (“Travelvax”).  If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.

Payment Methods

You can pay for your Travelvax purchase by using credit card or direct bank transfer payments. All major credit cards are accepted.


All prices stated on our website are in Australian Dollars and are inclusive of GST. Travelvax reserves the right to change product prices without notice.  Prices are subject to change until you have paid for the product in full.


We reserve the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. We only accept orders from mainland Australia and Tasmania.

Order Confirmations

Once an order is placed you will receive an order confirmation via your nominated email address.  Please ensure that all items ordered, your contact and delivery details contained on your order confirmation are correct. If not, please contact our office immediately so that we can amend your order. Once your order is dispatched, your items ordered and delivery details cannot be changed.

Order Cancellations

Your order can be cancelled at any time prior to dispatch. All order cancellations must be emailed or sent in writing and must be received prior to dispatch. Your order is considered current unless cancelled via email or in writing by you prior to dispatch. You will receive a confirmation of cancellation via email from Travelvax.

Product Availability

If an item is unexpectedly out of stock or if there is any delay with the dispatch of your order you will be notified within 24 hours of purchase. You will be given the opportunity to either backorder the out of stock items or cancel your order at your convenience.


Delivery charges and speed will depend on the weight of the goods and the delivery service that you select.  Travelvax reserves the right to pass on delivery costs incurred by it. All delivery rates are non-refundable.

All orders received before 3pm (AEST) will be dispatched on the same day.

We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control. Travelvax will not be liable for any delay or inability to deliver your order within the estimated timeframes (including but not limited to delays caused or contributed to by the delivery company).

Travelvax is not liable for the non-delivery of parcels due to the incorrect address provided to Travelvax by the customer.  Travelvax is not liable for loss of parcels where customer had specified a delivery instruction to leave the parcel unattended at the delivery location.

Returns Policy

Any faulty or damaged products will be replaced at no charge.

If Travelvax has made an error in shipping the products to you, you may request an exchange or refund, provided that the following conditions are met:

·           Returning product must be in its original packaging and unused; and

·           Product must be returned within 14 days of dispatch from Travelvax.

We reserve the right to reject any returns and exchanges that do not meet these conditions. With the exception of damaged goods, all items must be returned at your expense to:

Sonic Health Plus - Travelvax
C/- Sonic Health Plus SYDNEY, Level 16, 60 Margaret Street
SYDNEY, New South Wales, 2000

Once we receive the product/s a refund for the purchase price of the product/s only will be issued.

Given the nature of the products sold, Travelvax will not refund or exchange if you change your mind or have incorrectly ordered a product.

Refusal to Supply

Travelvax reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that we believe violates any of the above terms and conditions.


Every effort has been made to ensure the information contained on this website is correct, however Travelvax makes no warranty as the accuracy, comprehensiveness, or correctness of any products on this website, and provides all products on an "as is" basis.  Information and statements are not intended to diagnose, treat, cure, or prevent any disease.­

Limitation of Liability

Except as expressly stated in these terms and conditions, Travelvax makes no representations or warranties, wither express or implied, of any kind with respect to products sold on this website.

Except as expressly stated in these terms and conditions, to the extent permitted by law, Travelvax expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to merchantability and fitness for a particular purpose.

You agree that the sole and exclusive maximum liability to Travelvax arising from any product sold on this website shall be the price of the product ordered.  In no event will Travelvax, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to products sold.


Travelvax takes the security of your personal information very seriously and complies with its obligations under relevant privacy legislation.  By using this website you acknowledge that you have read and are aware of the contents of our Privacy Policy which can be found on Travelvax’s website.

Changes to terms

Travelvax may change these terms of use at any time without notice. Travelvax will notify you of changes to these terms of use by posting them on Travelvax’s website. Your continued use of our ordering portal indicates acceptance of the change.

Applicable law

The law applying to these terms of use is the law of New South Wales. You and Travelvax submit to the exclusive jurisdiction of the courts of that state and waive any right either of them may have to claim that those courts do not have jurisdiction or are an inconvenient forum.

Copyright © 2022 Sonic HealthPlus Pty Ltd. All Rights Reserved.